FAQ
Do you have any questions? Please check the frequently asked questions provided below.
GENERAL
What if I didn’t receive an order confirmation email?
It may take a while for the confirmation email to arrive in your inbox. Depending on your email settings, the confirmation email could end up in your junk or spam folder. If you haven't received anything, please reach out to us.
MERCHANDISE
What are the opening and closing hours of the merchandise click and collect counter?
The opening times of the main merchandise stand are from 01:00 PM - 11:00 PM. Make sure you get your order collected before 10:00 PM.
When can I pick up my merchandise order?
You can pick up your order between 01:00 PM and 10:00 PM.
What do I need to pick up my merchandise order?
Please bring the PDF generated by the link in the additional email with the subject "Your Supremacy Merchandise pick-up link" when you come to collect your order.
Where can I pick up my merchandise order?
You can pick up your merchandise at the main stand, located in the mighty arena.
What if I don’t pick up my merchandise order?
All orders can be picked up until 10:00 PM. All unclaimed orders will be cancelled and refunded.
Can someone else pick up my merchandise order?
No. Only the person mentioned on the order details can pick up the order by showing their order confirmation email.
Can I fit the products at the event?
There are no changing rooms but they can be fitted and exchanged at the stand.
Which payment method do you accept at the Merchandise stands?
We accept cash and card payments.
My item doesn't fit or is faulty, how do I return an item?
You can return your click & collect merchandise order at the counter at the merchandise stand. If you have bought your merchandise directly at the stand you can return it at the place where you have bought it.
I want to change my current online order to a click & collect order. Is this possible?
Unfortunatley, no.
How can I return my merchandise?
Did you choose delivery at home? Then you can return your order to the following address:
Casablancaweg 12-D14
1047 HP Amsterdam
Netherlands
Did you order or choose to pick up your order at Supremacy?
Then you can return your order at the merchandise stand where you have bought it.
Couldn't find the question you were looking for? Please feel free to reach out to our support.